New EU Rights for Disabled Travellers
Help given by airports
By TravelMole on 21 July 2008 in News
Disabled air passengers are to receive more help as they travel through airports following new EU legislation.
From July 26 all passengers who have a disability or suffer from reduced mobility must be given appropriate help by airports from arrival through check in and onto the departure gates and boarding.
Before the legislation, the onus on helping passengers with mobility problems was on both airports and airlines.
Leonard Cheshire Disability, which has been campaigning for greater rights for disabled passengers whilst travelling as part of its Now Boarding strategy, recently conducted a survey which revealed that 61% of respondents with mobility issues had experienced problems boarding a plane with 75% saying airline and airport staff did not understand how they could help them.
A spokesman for Leonard Cheshire Disability said: “As our Now Boarding campaign showed disabled people are still facing barriers when using air travel, when they should enjoy the same opportunities that most of us take for granted.
“We want to see air travel providers take this new directive seriously and equip their staff with the skills and understanding to support disabled customers. They need to ensure that disabled air travellers are satisfied with the journeys and feel confident to fly again.”
Travellers who feel they have not been helped sufficiently can now alert the Equality and Human Rights Commission. There are more than 10m registered disabled people currently living in the UK.
Add Your Comment
Related ItemsE111 Form
Airport warning: Don't flout security!
Homeland Security: Travellers must provide fingerprints and photo
FCO advises against travel to Mexico
Scams slammed at Bangkok airport
I am about to go to India next week and I was wondering how things are in Mumbai
Passport, EHIC.. Brits are so forgetful
Top ten yoga tips to aid long-haul flying
Ten strange things people have tried to take on a plane
What Cost Global Tourism?
EHIC card is good for your health abroad
Airport Security - What Can You Take Through?
Peru: Hard Line On Tourist Attacks
Ash Alert: Travel Insurance - Know your rights
Swine flu virus and how to avoid it