New EU Rights for Disabled Travellers
Help given by airports
By TravelMole on 21 July 2008 in News
Disabled air passengers are to receive more help as they travel through airports following new EU legislation.
From July 26 all passengers who have a disability or suffer from reduced mobility must be given appropriate help by airports from arrival through check in and onto the departure gates and boarding.
Before the legislation, the onus on helping passengers with mobility problems was on both airports and airlines.
Leonard Cheshire Disability, which has been campaigning for greater rights for disabled passengers whilst travelling as part of its Now Boarding strategy, recently conducted a survey which revealed that 61% of respondents with mobility issues had experienced problems boarding a plane with 75% saying airline and airport staff did not understand how they could help them.
A spokesman for Leonard Cheshire Disability said: “As our Now Boarding campaign showed disabled people are still facing barriers when using air travel, when they should enjoy the same opportunities that most of us take for granted.
“We want to see air travel providers take this new directive seriously and equip their staff with the skills and understanding to support disabled customers. They need to ensure that disabled air travellers are satisfied with the journeys and feel confident to fly again.”
Travellers who feel they have not been helped sufficiently can now alert the Equality and Human Rights Commission. There are more than 10m registered disabled people currently living in the UK.
Add Your Comment
Related ItemsHotline For Travellers to Israel
How To Avoid Food Poisoning Abroad
IATA Slams UK Security
Passport, EHIC.. Brits are so forgetful
Mexico flight suspension extended
Ten fingerprints scanners at US airports
How to avoid holiday rip-offs
Travellers to the US must apply for ESTA and pay $14
EHIC Plus Health Insurance
Virus on Marco Polo cruise ship
Foreign and Commonwealth office lifts ban on Mexico
FCO: Brits Drive Into Trouble Abroad
If you are in trouble abroad, Call 112
Keep healthy on holiday - naturally
Hefty Fines For Motorists Abroad