Zoom Airlines Collapses

Budget airline Zoom failed with 60,000 forward bookings, the Civil Aviation Authority confirmed this week.

In addition, there are 4,500 UK passengers abroad left stranded by the collapse of the budget transatlantic carrier. Planes were grounded in Scotland and Canada.

A statement from the airline posted on its website siad it deeply regretted the incovenience and blamed the rising cost of fuel for its failure.

The CAA warned those passengers who booked direct with the carrier that they have to make alternative arrangements with other airlines.

The same applies to UK travellers who were due to fly back to the UK with Zoom.

This is because the CAA’s ATOL scheme does not cover customers who book flights directly with airlines such as Zoom.

Passengers with forward bookings who booked using a credit card are advised by the CAA to contact their credit card company about refunds.

Those who paid by debit or charge card should contact their card company for advice about full or a partial refund where only part of the journey has been completed, according to the CAA.

Customers with travel insurance should check their policy to see whether any airline insolvency cover was provided.

UK customers that purchased air holiday packages that included Zoom Airlines flights or charter flights from a tour operator should contact their operator or travel agent about alternative travel arrangements, the CAA advised.

Non-UK passengers are advised to contact their home country’s aviation/consumer protection organisation or their credit card company for advice and information about whether they are able to obtain refunds or assistance.

30 August 2008