Tourism Authority of Thailand Provides Assistance

Stranded passengers accommodated

By TTM on 01 December 2008 in News

Due to the Airports of Thailand (AoT)'s suspension of services at Suvarnabhumi International Airport, all inbound and outbound flights were cancelled since 04.00 hrs. during 25-26 November 2008, causing inconvenience to over 3,000 passengers. The stranded passengers who fly with THAI have been accommodated by Thai Airways International.

The Ministry of Tourism and Sports in cooperation with the Tourism Authority of Thailand (TAT), Tourism Council of Thailand (TCT), Association of Thai Travel Agents (ATTA) and Thai Hotels Association (THA) transferred the remaining stranded passengers to the following hotels:

1. Regent Suvarnabhumi Hotel
30/1 - 32/1 Soi Ladkrabung 22, Ladkrabung District, Bangkok 10520
Tel: 02-326-7138-43
Contact person: Khun Pitchaya (Tel: 081-255-4833)

2. Twin Towers Hotel
88 New Rama 6 Rd. Rongmuang, Pratumwan, Bangkok 10330
Tel: 02-216-9555-6
Contact person: Khun Nalinee (Tel: 085-075-9998)
Khun Watchirachai (Tel: 081-831-5554)

3. IBIS Hotel
Address: 5 Soi Ramkhamhaeng 15, Ramkhamhaeng Rd., Bangkok 10240
Tel: 02-308-7888
Contact person: Khun Duangkamol (Tel: 089-892-4851)

4. Eastin Hotel
1091/343 New Petchburi Road, Makkasan, Rajthevee, Bangkok 10400
Tel: 02-651-7600
Contact person: Khun Isada (Tel: 081-692-1919)
Khun Niti (Tel: 081-207-0970)

5. The Centric Ratchada
502/29 Soi Yuchroen, Asoke-Dindaeng Road, Dindang, Bangkok 10400
Tel: 02-246-0909

6. Ambassador Hotel Bangkok
171 Sukhumvit Soi 11, Bangkok 10110
Tel: 02-254-0444

Besides the above, the Rose Garden Riverside Hotel at Petchkasem Road, Sampran, Nakhon Pathom (Tel: +66 34-322-544, +66 34-322-545, +66 34-322-588) has announced welcoming the stranded passengers stay with the hotel during 26-27 November 2008.

Also, the Hotel Sofitel Centara Grand Bangkok at Phaholyothin Road has been welcoming their guests, who just checked out from the hotel and cannot fly to their home country due to the temporary closure of Suvarnabhumi International Airport, back to the hotel without charges.

On the basis of assistance, for tourists and travellers who cannot travel to their destination as of 25 November, 2008, till the airport reopens, TAT and Ministry of Tourism and Sports have provided accommodation and meals, as well as facilitated tourists as much as possible until they are able to return to their destination.

For more information regarding accommodation, please contact the Association of Thai Travel Agents (ATTA) ( Tel: +66 2 237- 6064 - 8, +66 2 632-7400 - 2), as well as the following Hotlines:
                  - 1414 : Ministry of Tourism and Sports
                  - 1672 : Tourism Authority of Thailand
                  - 1155 : Tourist Police

On the other hand, for any tourist whose visa has expired since 26 November, 2008, till the airport reopens, there will be no penalty or charge for overstay from the Immigration Bureau. However, tourists must show their original tickets to avoid being charged.

International Public Relations Division, Tourism Authority of Thailand
Fax: 662 253 7419


Vanessa M, Central London


Due to the 'peaceful protest' of Bangkok airport we were stranded in Koh Samui for 5 extra days. We incurred costs for extra flights, extra food, lost earning, and more.

I would like to know how we can claim the 1000THB per day assistance from the Thai government. As we were not informed about this during our 'extended holiday'. Please could you send me details for this and I will send the neccesary proof for the claim.

If this is not possible please can you provide me with some advice on how I can I be recompensed for these extra costs and a completly ruined holiday.


Isobel Johnson

15 January, 2009

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