BA offers refunds for volcanic ash cancellations
BA unable to operate flights after 11.30 today from London airports
By TravelMole on 15 April 2010 in News
British Airways is offering full refunds or re-bookings for passengers whose flights have been cancelled due to disruption caused by ash from the volcanic eruption in Iceland.
BA said it would not be able to operate flights after 11.30 today from Heathrow, Gatwick and London City Airport.
All BA domestic services have already been cancelled today (Thursday).
Ryanair cancelled all flights to and from the UK from 09.00.
Flybe stopped flights from 09.30 affecting 24,764 passengers who will be offered alternative flights or refunds. Only 11 out of 565 flights operated today from the 38 UK airports the airline uses.
"For safety reasons and on the direction from Air Traffic Control Service (NATS) a decision has been made to cancel a number of flights and close all London airports," BA said.
"As a result all airlines will be impacted and we will therefore not be able to operate services after 11.30 from London Heathrow, London Gatwick and London City."
The measures came as the plume of volcanic ash spread southwards towards northern Europe and is "severely affecting" all airlines' flights in the area, BA's website said.
Passengers are being advised to check the status of their flights before leaving for the airport.
ABTA said it is working closely with the relevant authorities and airlines to ensure members are kept informed of the most up-to-date information on the impact of the volcanic ash disruption.
"Passengers travelling imminently are advised to liaise with their travel provider or airline for the latest information in relation to their travel plans," the association said.
Some airlines and tour operators have posted statements on their websites and this information will be updated on a regular basis until the situation returns to normal, at this stage no timescales have been indicated.
Further information for customers and members can also be found on www.abta.com.
A Manchester Airport spokesman said: “National Air Traffic Services (NATS) have confirmed that no flights will be permitted in UK controlled airspace until 18.00 today, due to the volcanic ash drifting across the country from Iceland, endangering the safety of aircraft.
“These restrictions are affecting all aircraft movements across UK airports including Manchester. Arriving and departing flights at Manchester have now been suspended from 07:00 until 18.00 today when a further update will be issued.
“Our advice to passengers is to check with your airline before you travel to the airport today. We have extra customer service and office staff in the terminals that are on hand to help.
“We would like to thank passengers for their incredible patience and understanding in these bizarre circumstances and would like to apologise to passengers for the inconvenience that this has caused.”
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