Travel & Hospitality Leaders Forum (Montreux, Switzerland, June 2018)

Join the network of Marketing and Branding Leaders, Technology and Digital Director and Heads of Customer Experience from leading organisations in the travel and hospitality industry.

Conference auditorium


The Travel & Hospitality Leaders Forum is focused on strategic meetings that offer networking opportunities designed to facilitate growing business relationships and continued discussions.

Key Topics

  • Distribution Universe – Optimising global distribution channels to effectively reach audiences, form fruitful partnerships and grow direct profits
  • Digital Marketing Jigsaw – Seizing the opportunities of the digital revolution to bring brands closer to customers, encourage engagement and win over sophisticated audiences
  • Time to Read Minds – Meticulously identifying customers’ preferences in the age of hyper-personalisation to create compelling experiences, get competitive differentiation and build trust
  • Digital Revenues – Leveraging innovations to tackle new consumption models, build unique value propositions and turn empowered customers into devoted fans
  • Innovation Rollercoaster – Driving steady innovation through selecting the most relevant upgrades that secure benefits for all stakeholders and prioritise corporate objectives
  • Data-Driven Highway – Getting smart about data science to get under the customers’ skin and speed-up the creation of personalized offerings to enhance loyalty

CLICK HERE for more information


Fairmont Le Montreux Palace, Montreux, Switzerland


18-19 June, 2018

How much

For more information, visit the official website

Who’s on

Attendees will benefit from visionary keynote presentations, real-life case studies and interactive sessions.

Keynote speakers

  • Ana Marita Brant, Director, Global Guest Experience & Innovation, Dorchester Collection
  • John P. Rees, Senior Director of Operations, Middle East & Africa, Marriott International

Marketing Leaders Stream

  • Antoine Dubois, SVP Marketing Global Strategy, AccorHotels
  • Pablo Gago Quiroga, Global Sales & Marketing Director, Room Mate Hotels
  • Dr. Jan Sammeck, Director E-Commerce, Deutsche Hospitality
  • Mauro Oretti, VP Marketing & Commercial Synergies, SkyTeam

Customer Experience Leaders Stream

  • Thomas Stack, Head of Customer Experience, Albatros Travel
  • Geoffray Maugin, SVP Global Guest Experience & Business Performance (Luxury Brands), AccorHotels
  • Annette Höher-Bäuerle, Group Customer Experience Director, Thomas Cook Group

Technology Leaders Stream

  • Carlos Sánchez, Senior Manager Big Data Analytics and Product Innovation, Carlson Wagonlit Travel
  • Dr. Jassim Haji, CIO, Gulf Air

CLICK HERE for full program