It’s good news for Virgin Atlantic customers who are now eligible for free COVID-19 insurance cover on all new and existing bookings.
The policy is applied automatically to all flights booked with Virgin Atlantic and will complement existing travel insurance.
The insurance policy is provided by Allianz Assistance to cover emergency medical and associated expenses while abroad totalling £500,000 per customer. This is the highest value of policy offered by any airline so far and customers will not have to pay an excess payment.
Should the customer become ill with COVID-19 while travelling, Virgin Atlantic COVID-19 Cover ensures related costs are covered.
The policy also covers expenses incurred up to £3,000 if a customer is denied boarding, at either departure or in destination, or has to quarantine due to positive or suspected COVID-19 during a trip.
The new COVID-19 Cover policy will be applied to customers booked to travel from 24 August 2020 up to and including 31 March 2021. This includes customers of Virgin Atlantic Holidays if their booking includes a flight with Virgin Atlantic.
Juha Jarvinen, Chief Commercial Officer at Virgin Atlantic said:
Our priority is always the health and safety of our people and customers and this industry-leading Virgin Atlantic COVID-19 Cover ensures customers can continue to fly safe and fly well with us.
“Following our return to the skies to much-loved destinations like Barbados, we’re planning more services in the autumn, as travel restrictions continue to ease, including London Heathrow to Montego Bay, Antigua, Lagos and Tel Aviv. Whether it’s to visit friends and relatives or take a well-deserved break, we believe this complimentary cover will provide some added reassurance for our customers as they start to plan trips further afield. It applies in parallel to existing travel insurance policies which may now exclude COVID-19, and provides comprehensive cover for coronavirus, recognising the needs of our customers as we restart services.
The cover starts when the booking is made and ends when the customer returns home or to a hospital or nursing home in their home country.