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Why it’s taking so long to get through to an EasyJet call centre

by Sharron Livingston

Low-cost airline Easyjet, who has grounded its entire fleet until further notice says they are forced to temporarily close its call centres in Mumbai and Delhi. The closure is due to the lockdown and movement restrictions imposed throughout India – affecting 1.3 billion people – amid the coronavirus pandemic. 

Read also: Can I get a refund if BA or Easyjet cancel my flight?

EasyJet is warning of long wait times to speak to its calls centre staff, and It is advising customers to find the latest information and manage their bookings online.

“This has created increased demand on our remaining six call centres across Europe and Africa which are open but we are seeing a reduction of staff in some locations.

“Customers can contact our call centre if they need to speak to an advisor however they should be aware that call volumes are higher and as such waiting times will be longer than usual.

“We’re sorry for any inconvenience this will cause our customers during these difficult times.”

The airline says that customers can rebook flights planned for travel at this time for later dates at no change cost.

What to do if you want to change your flight

Passengers should visit the manage bookings section on easyJet.com The company advises:

“This is not only the simplest way to make changes but, given the call volumes we are currently experiencing, this will also be the quickest.”

The Luton-based carrier said the decision to ground the fleet is to reduce high costs at a time when the aviation industry struggles to cope with a collapse in demand caused by the outbreak of the virus.

Read also: Easyjet grounds its entire fleet indefinitely

More information:

Information about how to move forward is available at easyjet.co.uk. 

You can contact Easyjet via their Holiday Contact Form. You may have to wait up to 28 days for a response.


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