Sections

Civil Aviation Authority offers Atol Protection for holidaymakers

Here's what you can expect when your tour operator fails

Email a friend

Holidaymakers that have been affected by the collapse of Goldtrail are protected by the Civil Aviation Authority's insurance scheme.

Those who booked package deals through the failed company can apply for refunds and any out-of-pocket expenses via the Air Travel Organiser's Licensing website.

Atol will NOT

- pay for rebooking a new trip
- refund travel insurance
- award compensation

Refunds are usually made within six weeks of a claim.

Those who bought accommodation only from Goldtrail are NOT covered by Atol and these customers should contact their credit card issuer about recovering money paid for accommodation.

If hotels were booked through a travel agent, regulator Abta runs a compensation scheme and your travel agent can offer assistance.

19 July 2010

Share on Facebook

Comments

Be the first to leave a comment

Add Your Comment

You comment has been received

If you entered your email address you will be informed when your comment is approved.

Please note: all comments will be manually verified by our staff before appearing on the site. Please do not try and spam and do not use offending language. If you want to be notified when your post has been published, add your email address below.