Check-In-While Walk-In

With a view to ease the process of check-in Jet Airways, India’s premier airline, has added yet another customer oriented solution of “check-in while walk-in” (Roving Check-in agent) at Mumbai whereby a passenger can be checked-in by the agent with the help of a hand held interface device and a hip printer.

This new initiative which will facilitate the airline’s passengers as also the airport staff will supplement the kiosks as well as the existing check-in counters of Jet Airways.

The Roving Agent is like a check-in counter on the move. This will help Jet Airways to improve customer service by processing passengers even before they reach the check-in counters, effectively bypassing long queues. Using this solution, the mobile agent can quickly access and verify the travel reservation details of the passenger, complete check-in functions and generate a boarding pass, either Club Premiere or Economy, and book them on their choice of seats.

This facility would be introduced at the Metro airports first, followed by some of the other airports, which are facing infrastructure related challenges.

The check-in agent concept will next be introduced in Delhi on December 28, 2006.

Some of the solutions the “check in while walk in” will allow the agent to handle a single passenger with e-ticket or coupon ticket, a single passenger with same day return flight with or without return boarding pass, two passengers with the same or different surnames, reissue of boarding pass in case it is lost or not printed properly, passenger with baggage has to be redirected to counter, however, boarding pass can be issued and the baggage can be added at the counter.

Mr. Wolfgang Prock-Schauer, Chief Executive Officer, Jet Airways India Ltd, said, “ At Jet Airways we have always emphasized upon the importance of service, cutting edge technology and hospitality. In the past few years we have introduced several world-class initiatives to add convenience for our passengers. The “check-in while walk-in” solution is another innovative step which will add value to passenger experience with Jet Airways”.

27 December 2006